Ilesanmi Mayowa

Product Designer | IT Support Specialist

About

Highly versatile professional with a proven track record in both UI/UX Product Design and comprehensive IT Operations. Expertly translates complex concepts into elegant, intuitive user interfaces while leveraging deep IT service expertise to deliver robust troubleshooting and infrastructure management. Committed to enhancing user satisfaction and driving operational efficiency through innovative design solutions and reliable technical support.

Work Experience

Real Estate Consultant

PWAN Properties PBP

May 2020 - Present

Remote, Remote, NG

Developed strategic marketing plans and provided comprehensive client support to facilitate successful real estate transactions for buyers and sellers.

  • Developed tailored marketing plans that attracted target buyers, resulting in a 15% increase in property inquiries and lead generation.
  • Guided over 50 clients through complex real estate processes, from property search to closing, ensuring smooth and satisfactory transactions.
  • Conducted in-depth client consultations to identify specific needs and preferences, leading to a 20% higher match rate for properties and improved client satisfaction.

Product Designer

Lah Cooperation

Jan 2021 - Jun 2023

Remote, Remote, NG

Led UI/UX design initiatives while concurrently managing comprehensive IT infrastructure and support operations for a diverse user base.

  • Designed and developed high-fidelity wireframes and prototypes, translating complex concepts into intuitive user interfaces that enhanced product usability.
  • Managed and maintained critical server room infrastructure and IT equipment, ensuring system uptime and operational efficiency for over 100 users.
  • Resolved an average of 15+ IT incidents daily within defined Service Level Agreements (SLAs), maintaining high user satisfaction rates.
  • Implemented and configured advanced security solutions, including Antivirus, Cisco NAC, and McAfee DLP, to protect sensitive data and enhance network integrity.
  • Conducted routine maintenance, repair, backup, and restoration of computer systems, networks, and servers, safeguarding data integrity and business continuity.

Cloud Operations Support

Signal Alliance Limited Nigeria

Nov 2020 - Dec 2021

Remote, Remote, NG

Provided comprehensive cloud operations support, ensuring successful Microsoft cloud implementations and client satisfaction.

  • Successfully executed over 10 cloud implementations, achieving project sign-off within established timelines and exceeding client expectations.
  • Provided expert guidance to businesses on Microsoft cloud capabilities, facilitating informed technology adoption and maximizing ROI.
  • Managed day-to-day technical support for clients, resolving issues related to Microsoft cloud products with a 95% resolution rate.
  • Delivered complex Microsoft cloud projects on schedule, demonstrating strong technical proficiency and effective project management.

Computer Engineer and Instructor

Ministry of Information and Technology (NYSC SCHEME)

Oct 2019 - Oct 2020

Remote, Remote, NG

Managed organizational computer systems, provided technical support, and instructed on computer engineering principles within a government scheme.

  • Constructed and managed a comprehensive computer system for the organization, enhancing operational efficiency by 25%.
  • Provided daily technical support to over 50 users, resolving hardware and software issues to minimize operational downtime.
  • Implemented robust system security measures and data assurance protocols, safeguarding sensitive organizational information.
  • Designed, installed, maintained, and repaired diverse computer systems, ensuring peak performance and reliability for critical operations.

Education

Psychology

University of Ibadan

2nd Upper Class Division

Sep 2015 - Jun 2019

Ibadan, Oyo State, NG

Certificates

Introduction to Python (CPN)

CPN

Nov 2022

Microsoft Certified: Trainer

Microsoft

Aug 2022

Introduction to CSS

Certification Body

Jan 2022

Introduction to HTML

Certification Body

Aug 2021

Introduction to Data Analytics

IBM

Mar 2021

AI For Everyone

Coursera DeepLearning.AI

Mar 2021

UI/UX Design

Certification Body

Apr 2020

Skills

Technical Support

  • Hardware Troubleshooting
  • Software Troubleshooting
  • Network Troubleshooting
  • IT Applications
  • Incident Management
  • System Maintenance
  • Data Assurance

IT Infrastructure

  • Server Room Management
  • Network Setup
  • Physical Network
  • Logical Network
  • M365 Administration
  • Cloud Operations
  • System Security
  • Firewall Configuration

Product Design

  • UI/UX Design
  • Wireframing
  • Prototyping
  • High-Fidelity Design
  • User Interface Design

Project Management

  • Project Delivery
  • Prioritization
  • Multitasking
  • SLA Management
  • Cross-functional Collaboration

Client Relations

  • Customer Service
  • Client Consultation
  • Stakeholder Engagement
  • Technical Guidance

Programming & Data

  • Python
  • HTML
  • CSS
  • Data Analytics
  • AI Fundamentals

Interests

Technical Interests

  • Research
  • IT Labs
  • Troubleshooting
  • Website Design
  • Application Design
  • Data Processing

References

References

Available upon request